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07475 368744
Privacy Policy
A Legal Disclaimer
Hello! I'm Tyler, and I run Ty's Window Cleaning. This Privacy Policy explains how I collect, use, and protect your personal information when you use my services or get in touch with me. I'm committed to protecting your privacy and handling your data responsibly.
1. Who I Am
Ty's Window Cleaning is the business name I, Tyler, use to provide window and exterior cleaning services. For the purpose of data protection law, I am the data controller for any personal information I collect from you or about you.
My contact details are:
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Name: Tyler Brade-Waring
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Phone: 07475 368744
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Email: tys.wcs@gmail.com
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Website: https://www.tyswindowcleaning.com/
2. What Information I Collect About You
I may collect the following types of personal information:
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Contact Information: Your name, address, postcode, phone number, and email address.
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Service Information: Details about your property relevant to the cleaning services you're interested in (e.g., type of property, number of windows, specific cleaning requirements).
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Communication Records: If you contact me, I may keep a record of that correspondence (e.g., emails, notes from phone calls).
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Payment Information: While I don't store full payment card details, I will have records of payments made for services (e.g., bank transfer references, cash payment records for invoicing and accounting).
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Website Usage Information: If you visit my website, I might collect information about how you use it, such as your IP address, browser type, and the pages you visited. This is usually done through cookies (see section 7).
3. How I Use Your Information
I use your personal information for the following purposes:
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To Provide My Services: To arrange visits, carry out the cleaning work you've requested, and manage our service agreement.
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To Communicate With You: To respond to your enquiries, send you quotes, provide updates about your service, and send invoices.
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For Record Keeping: To maintain accurate records for my business, including for accounting and tax purposes.
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To Improve My Services: Understanding customer needs helps me make my services better.
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To Comply With Legal Obligations: Sometimes I might need to use your information to comply with the law.
I will only use your personal information for the purposes for which I collected it, unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose.
4. How I Store Your Information and For How Long
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I take sensible steps to keep your personal information secure and protect it from unauthorised access, loss, or misuse.
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Information might be stored electronically (e.g., on my computer, in my email system) or in paper form (e.g., written notes, invoices).
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I will only keep your personal information for as long as necessary to fulfil the purposes I collected it for, including for satisfying any legal, accounting, or reporting requirements. Generally, this means I will keep your information for the duration of our business relationship and for a reasonable period afterwards (e.g., up to 6 years for tax purposes).
5. Sharing Your Information
I will not sell or rent your personal information to third parties. I will not share your personal information with third parties for their marketing purposes.
I may share your information in the following limited circumstances:
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With service providers who help me run my business (e.g., an accountant for tax purposes), but only if they need it to perform their service for me and they agree to keep your information confidential and secure.
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If I am required to do so by law, or in connection with any legal proceedings.
6. Your Data Protection Rights
Under data protection law, you have rights including:
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Your right of access: You have the right to ask me for copies of your personal information.
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Your right to rectification: You have the right to ask me to correct any information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
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Your right to erasure: You have the right to ask me to erase your personal information in certain circumstances.
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Your right to restriction of processing: You have the right to ask me to restrict the processing of your information in certain circumstances.
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Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability: You have the right to ask that I transfer the information you gave me to another organisation, or to you, in certain circumstances.
You are not usually required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at tys.wcs@gmail.com or 07475 368744 if you wish to make a request.
You can also find more information about your rights on the Information Commissioner's Office (ICO) website: https://ico.org.uk/your-data-matters/
7. Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
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If I have a website, it may use essential cookies to function correctly.
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It might also use analytical cookies (e.g., from Google Analytics) to help me understand how visitors use the site so I can improve it. These cookies collect information in an anonymous form.
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You can usually manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
I may update this privacy policy from time to time. Any changes will be posted on my website or I will inform you directly. The effective date at the top of this policy will also be updated.
9. How to Complain
If you have any concerns about my use of your personal information, you can make a complaint to me using the contact details at the start of this policy.
You can also complain to the ICO if you are unhappy with how I have used your data:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Thank you for taking the time to read my Privacy Policy.